A technologist and a product manager talk about:
• Dysfunctional metrics and a recommended approach
Chapters:
00:00 The Ninth podcast
05:13 On transformation
07:34 On velocity
18:25 Goodhart’s Law
19:15 Hawthorne effect
20:04 No OKR, No Metrics
20:16 Metrics Lead to Trade-offs
29:04 On Burn-Up and Burn-Down
32:08 On Cycle Time
34:26 Recommendations
35:25 DORA 4 Key Metrics of DevOps
36:08 + 3 Key Metrics of Excellence
36:08 + 4 Key Categories of Business Outcomes
43:56 Juxtapoistioning Tech and Business Metrics
45:51 Line-of-sight from Tech and Business Metrics is Complex in Enterprises
53:34 Future topics
56:17 Vanity Metrics Again
Notes & Mentions:
• We use the term ProMa as short for Product Management
• Sachin on how dysfunctional metrics kill agile transformations: https://www.thoughtworks.com/en-in/insights/blog/dysfunctional-metrics-kill-agile-transformations-0
• Charles Goodhart (whose 1975 article led to the adage of Goodhart Law)
• Jason Fried (Founder, CEO of 37signals): https://medium.com/@jasonfried/no-okrs-no-metrics-b79cd1753c06
• Henry A. Landsberger (coined Hawthorne effect)
• Thomas Sowell (stated ‘No solutions, only trade-offs’)
• LUSWIG Episode 008 for Business Outcome: https://www.youtube.com/watch?v=BjDgGMWBaVw&t=2070s
About:
• Views expressed are our own and do not necessarily reflect that of our employer
• Dinker Charak: https://www.linkedin.com/in/dinkercharak – https://www.dinker.in – https://notionpress.com/read/proma
• Sachin Dharmapurikar: https://www.linkedin.com/in/dharmapurikar
